Privacy Policy

Effective Date: June 21, 2025  
Last Updated: June 21, 2025

Zestro values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit www.zestro.in or use our services. By accessing our website or using our services, you agree to this Privacy Policy.

The terms "We," "Us," "Our," and "Zestro" refer to our company, and "You" and "Your" refer to users of our services.

1. Information We Collect

Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account or place orders
- Subscribe to our newsletter or promotional communications
- Contact our customer support
- Participate in surveys, contests, or feedback requests
- Use our website features (wishlist, reviews, etc.)

This information may include your name, email address, phone number, billing and shipping addresses, payment information, and communication preferences.

Automatically Collected Information
When you visit our website, we automatically collect certain technical information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Location data based on IP address

Payment Information
We do not store your complete payment card details on our servers. Payment processing is handled securely by our certified payment partners (CC Avenue, Paytm, Google Pay, PayPal), who maintain PCI DSS compliance standards.

2. How We Use Your Information

We use your personal information to:
- Process and fulfill your orders, including shipping and delivery
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and transaction-related communications
- Provide personalized product recommendations and marketing communications
- Improve our website functionality and user experience
- Prevent fraud and ensure website security
- Comply with legal obligations and enforce our terms of service
- Conduct business analytics and market research

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Required for website functionality, account access, and order processing
Analytics Cookies: Help us understand website usage and improve our services
Marketing Cookies: Enable personalized advertising and measure campaign effectiveness
Preference Cookies: Remember your settings and customization preferences

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with order fulfillment, payment processing, shipping, customer support, marketing, and website analytics
Business Partners: Trusted partners who help us provide enhanced services (only with your consent)
Legal Requirements: When required by law, court orders, or government regulations
Business Transfers: In connection with mergers, acquisitions, or the sale of our business assets
Fraud Prevention: To detect, investigate, and prevent fraudulent activities

We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes.

5. Data Security

We implement industry-standard security measures, including:
- SSL encryption for data transmission
- Secure payment processing through certified gateways
- Regular security audits and monitoring
- Access controls and employee training
- Firewall protection and secure server infrastructure

While we strive to protect your information, no system is completely secure. We cannot guarantee the absolute security of data transmitted over the internet.

6. Data Retention

We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, and reporting requirements
- Resolve disputes and enforce our agreements
- Maintain business records for operational purposes

Account information is retained until you request deletion or close your account. Transaction records may be retained longer for legal and financial compliance.

7. Your Rights and Choices

You have the right to:
- Access: Request details about the personal information we hold about you
- Correct: Update or correct inaccurate personal information
- Delete: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive a copy of your data in a structured format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we use your personal information

To exercise these rights, contact us at support@zestro.in. We will respond within a reasonable timeframe as required by applicable law.

8. Marketing Communications

You may receive promotional emails about our products, special offers, and company updates. You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Updating your account preferences
- Contacting us at support@zestro.in

Even if you opt out of marketing communications, we will continue to send transactional emails related to your orders and account.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 14 years of age. We do not knowingly collect personal information from children under 14. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15. Contact Information

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*This Privacy Policy demonstrates our commitment to protecting your privacy while providing exceptional jewelry and customer service. Your trust is the foundation of our business relationship.*